Got a question? We can help

We have listed all our commonly asked questions here, but if you have any other questions, you can contact us at anytime.

Getting started



Casual Employees & Contractors






Getting started


What business sizes are suitable for iPayroll?

iPayroll is suitable for all sized businesses from only one employee up to several hundred. It is widely used by many industries, groups and franchises.


How do I get started with iPayroll?

Getting started is easy with iPayroll, either click on the green free trial button on our home page or simply email and we can get it all underway for you.


I have more than one payroll in my company, can iPayroll handle this?

iPayroll is very flexible and caters for multiple pay cycles, including weekly, fortnightly, bi- monthly, 4 weekly and monthly and multiples of these.


What ongoing help/support do I get?

iPayroll provides an easy set up process backed by thorough training and ongoing free support. As well as providing you with the confidence to manage your payroll, our friendly support team will be there to help when a query arises. Furthermore, the iPayroll software is updated to ensure changes to legislation, statutory holidays or other issues never cause any surprise issues.


Does iPayroll have an enterprise model?

Indeed, iPayroll is scalable for the enterprise market as well as being suitable for larger employee numbers and multi-organisations. These customers will receive additional reporting to our standard service as well as custom fields, user access and individual business pricing.


Do you manage my PAYE and IRD filing?

Yes, it’s easy to stay compliant with iPayroll as we can manage the payment of your PAYE, WT and KiwiSaver to the IRD and the filing of your IR345. We will also be compliant with Pay Day reporting when enabled




How do my employees record their time?

Using any Web-enabled device an employee can enter the time they have worked and other relevant details into a time log created in their Employee Kiosk. The employee then submits time logs for actioning by their employer’s paymaster or time log approver. The iPayroll system can also accommodate traditional paper time sheets if required.


Can your system be used with biometric time clocks?

Yes, iPayroll works closely with a wide range of interface partners.




How much sick leave are my employees entitled to?

Sick and other leave types are very easy to administer, with flexibility provided to cater for differing requirements. Each time leave is recorded, the iPayroll system will automatically process and update balances.


Does iPayroll manage parental leave?

Yes, simply record the official start and finish date and iPayroll will manages the process.


How do I know how much annual leave my employees are entitled to take?

Depending on your employees' employment agreement we make it very easy for you to administer annual leave, including providing considerable flexibility to cater for more complex requirements. Having confirmed the rules that apply during the system set up each time leave is recorded, the iPayroll system will automatically process and update the balances. A wide range of leave reports are available for the employer. Another benefit of iPayroll is employees can view their leave balances, leave calendar and projected leave via their Employee Kiosk.


Does iPayroll manage employees being on ACC leave?

Yes, very easily at 0.8 for the first week and it’s a leave type that employees can access if turned on via the Employee Kiosk.


Casual Employees & Contractors


Does iPayroll manage casual employees?

Yes, iPayroll easily manages casual employees as well as those on variable hours.


How does iPayroll accommodate contractors?

Contractors are easy to set up in iPayroll with GST, Non GST Registered and WH tax Contractors. You choose whether a Remittance advice or Buyer Created Tax invoice is generated.




What HR does your system offer?

We have a variety of HR reports and Custom fields that can be set up for things such as trainings, performance reviews, certificates held, licenses expiry etc. You can upload a photo to an employees’ ‘file’ and also documents such as Employment agreements, certificates etc. There is no additional charge to have your HR in the cloud.




Where do I find my payslip?

By simply viewing your Employee Kiosk using any Web-enabled device.


As an employee, what do I do if I can’t remember my password?

Go to our Website and click on the "Login" button at the top-right of the homepage, Then select “Reset my password”, enter your Username (your email that you provided to your employer) where indicated and hit the enter key (we will email you a reset link).


My employer hasn’t given me a login to get my payslip what do I do?

Please contact your employer or person managing your employer’s payroll and request a copy of your recent payslip which will contain details of how to log into your Employee Kiosk. Our help team are not able to deal directly with employees.


If I previously worked for a company that used iPayroll, can I still see my old pay information on your system?

Provided the information you are seeking was generated within the past 12 months, then yes, simply login as usual to the employee Kiosk using your old details.


What if I have a question about my payslip?

Contact your employer or person managing your employer’s payroll (please note, iPayroll staff are not able to assist directly with an Employee about their payslip queries).


Who do I contact if I need to provide feedback on the mobile app?

Please send an email to with any feedback you would like to provide.




How much does the iPayroll payroll system cost?

Our standard pricing is $1.30 for one to five employees and $2 for six-plus employees as well as a $7.75 payrun charge per week (set up fees may also apply, and GST and usual bank fees are not included in these prices). Please note that larger organisations, franchises and multi-organisations may qualify for special pricing and be interested in our Enterprise model, for further information please contact our sales team on either or 04 4722997.


Do you charge bank fees?

Our bank fees are only $0.30 per transaction.




How secure is iPayroll?

You can have every confidence in the integrity, security and privacy provided by iPayroll's payroll system. Our multiple server locations are monitored 24/7 and our system is equipped with full disaster recovery capabilities. Furthermore, iPayroll utilises authenticator apps, for example Google or Microsoft, to provide industry-leading two-factor authentication (2FA).




How do I know I am paying the minimum wage?

If payments fall below the current minimum wage (rates for which can be checked on the Employment New Zealand Website) then an alert will automatically be triggered from iPayroll. Furthermore, by clicking the “Enable the Top Up Allowance Upload tool” option during set up, iPayroll will automatically handle this process (this tool has proven ideal for the rural sector and salaried staff who work additional hours, given it ensures employers do not accidentally pay less than the legal minimum wage for the hours actually worked in a period).


Does your payroll system handle piece work calculations?

Yes, iPayroll recognises that some people are paid on the basis of the number of items produced rather than an hourly wage.


Can I easily migrate from Smart Payroll to iPayroll?

Absolutely, our highly-trained migration team will set up your employees’ information from any other payroll system into iPayroll’s state-of-the-art offering. Our friendly support team will also provide full training, plus ongoing support.


Can I export my data from Flexitime to iPayroll?

Absolutely, our highly-trained migration team will load your employees’ information from any other payroll system into iPayroll. Our friendly support team will also provide full training, plus ongoing support.


Does iPayroll link with Xero?

Yes, iPayroll was the first payroll system to provide seamless integration with Xero. Our enhanced services include generating accounts payable invoices into Xero. These invoices will contain your Xero accounts and your Xero tracking categories if used.


Am I able to use Kitomba with iPayroll?

Yes Kitomba is one of our Interface partners widely used in the hair and beauty industry. We have many clients using both systems to make paying their staff easy.


What other systems have an interface with iPayroll?

iPayroll is used by many industries and a full list of our Interface partners can be seen on our website under features.